Refund policy
Returns & Exchanges
At UNVEIL, we want you to enjoy a thoughtful and satisfying shopping experience.
If you wish to request a return, please contact us within 7 days of receiving your order.
Returns and exchanges are accepted only for items that are unused, unworn, and returned with all original packaging, tags, and accessories.
The following items are not eligible for return or exchange:
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Custom or made-to-order items
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Resized or modified products
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Sale items
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Gift cards
Due to the nature of our products, returns or exchanges based on subjective reasons such as "not as expected" or personal preference cannot be accepted.
Because every UNVEIL piece is crafted with natural gemstones, variations in color, pattern, inclusions, natural fractures, and cloudiness are normal characteristics of the material and are not considered defects. Product colors may also vary slightly depending on individual gemstones and screen settings.
If your item arrives damaged, defective, or significantly different from its description, please contact us and we will be happy to assist with a return or exchange. For returns requested for personal reasons, return shipping and any related costs are the responsibility of the customer.
How to Request a Return
Please email unveilstoreservice@gmail.com with the following information:
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Order number
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Your name and contact information
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Product name and quantity
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Reason for the return or exchange
Once your request has been approved, we will provide the return address and detailed instructions.
Returns sent without prior authorization cannot be accepted.
Product Information
Natural gemstones may contain inclusions, internal fractures, unique patterns, surface variations, or slight imperfections. These are natural characteristics and do not indicate a manufacturing defect.
We will provide a replacement or appropriate solution if:
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The item arrives damaged, defective, or the wrong item was shipped. Please contact us within 48 hours of delivery.
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For exchanges requested for personal reasons, customers are responsible for the return shipping and reshipping costs (including packaging). Instructions and applicable fees will be provided after your request is reviewed.
Non-Returnable Items
Returns or exchanges cannot be accepted if:
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More than 7 days have passed since delivery
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The item has been worn or used
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The item has been damaged due to customer misuse
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The item is custom-made, resized, on sale, or is a gift card
Important Information
Unless the item is defective or incorrectly shipped, customers are responsible for all return shipping costs, customs duties, taxes, and import fees.
Please package your return securely. UNVEIL is not responsible for items lost, damaged, delayed, or undelivered during return transit.
Returns sent without prior approval may be refused.
Refunds
Once your returned item has been received and inspected, refunds will be processed within 10 business days.
Refunds will be issued to the original payment method used for the purchase.
Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.
Product Care
Natural gemstones may crack or become damaged if subjected to strong impact or pressure. Please handle your jewelry with care.
To preserve its beauty, avoid contact with perfumes, chemicals, excessive humidity, and prolonged direct sunlight.
We recommend removing your jewelry before exercising, bathing, or sleeping.
Disclaimer
Please use this product with appropriate care. UNVEIL is not responsible for accidents, injuries, or property damage resulting from improper use.
Some individuals may experience allergic reactions depending on their skin sensitivity. UNVEIL cannot be held responsible for such reactions.
Every natural gemstone is unique. Variations in color, inclusions, texture, and appearance are part of the beauty of natural materials and make each piece one of a kind.
Contact
If you have any questions regarding our Returns & Exchanges Policy, please contact us at: