Shipping policy
Shipping & Delivery
Processing Time
All orders are carefully prepared and shipped within 1–3 business days after payment has been received.
Please note that processing times may be longer during public holidays, promotional events, or other peak periods.
Once your order has been shipped, you will receive a confirmation email with your tracking number.
Estimated Delivery Time
Orders to the United States typically arrive within 6–12 business days after shipment.
Delivery times may vary due to customs clearance, severe weather, public holidays, or other circumstances beyond our control.
If you require delivery by a specific date, please contact our customer support team before placing your order.
Shipping Rates
United States
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Free FedEx Shipping on orders of $120 USD or more
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Flat Rate Shipping: $9.90 USD for orders under $120 USD
Shipping charges are calculated at checkout.
Customs & Import Duties
International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.
These charges are the responsibility of the customer.
Please note that customs procedures vary by country and may occasionally result in delivery delays beyond our control.
Lost or Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery with:
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Your order number
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Photos showing the damaged item and packaging
After reviewing your request, we will arrange a replacement or refund where appropriate.
If your order has not arrived within 10 business days after shipment, or significantly exceeds the estimated delivery time, please contact us with your order number so we can assist you.
Additional Information
For information regarding returns and exchanges, please refer to our Returns & Exchanges policy.
If you receive an incorrect or defective item, please contact us as soon as possible. Once the returned item has been received and inspected, eligible refunds will be processed within 1–5 business days.
Contact
If you have any questions regarding shipping or delivery, please contact us at: