Legal Notices (Act on Specified Commercial Transactions)

Store Basic Information

Store Name: UNVEIL (Operated by UNVEIL LTD)

Email Address: unveilstoreservice@gmail.com

Website URL: www.unveilstore.com

E-commerce Operator (Sales): UNVEIL LTD

Sales Representative Name: BOQI LI

Location: Suite 15105, 61 Bridge Street, Kington, United Kingdom, HR5 3DJ

Phone Number: +86 157 7451 3487 (Weekdays 10:30-12:30, 14:00-17:00)

* Unconfirmed returns and repairs will not be accepted.

Business Hours

Weekdays: 10:00-17:00

Closed: Saturdays, Sundays, and public holidays

Order Acceptance: 24 hours a day, 7 days a week

Support Hours: 10:00-17:00 (Closed on holidays and public holidays)

About Product Sales

Product Delivery Time: Usually shipped within 3 days after payment is received. There may be delays during peak seasons.

Delivery Method: Japan Post, Yamato Transport, Sagawa Express

Product Delivery Days: 5-7 business days from shipment.

Shipping Completion Notification: You will be notified of the product tracking number via email.

* Orders placed after 12:00 PM on Friday will be prepared for shipment on the following Monday.

About Defective Products and Returns

Return Conditions:

  • If the package received differs from the ordered product
  • Products that were originally damaged or soiled

Return Period: Within 7 days of product arrival

Defective Products / Incorrect Products: We will process exchanges or returns with return shipping costs borne by our store.

Returns are not accepted in the following cases:

  • Used products
  • Products with scratches or damage caused by the customer
  • Products that have been processed or altered
  • Repeated excessive returns or exchanges
  • When the return period has expired

    We do not accept returns due to customer convenience.

    Return Contact Information:

    Please contact customer service for returns and exchanges.
    Please note that unconfirmed returns and repairs will not be accepted.

    About Payment

    Payment Methods:

    • Credit Card: VISA, Mastercard, Maestro, American Express, Union Pay
    • Digital Payment: Apple Pay, Google Pay, Shop Pay

    Additional Fees Other Than Product Price

    • Consumption tax (10%), product prices include tax
    • Shipping fees (For details, please refer to the Shipping Policy page)

    Terms of Service

    By placing an order, you are deemed to have agreed to our Terms of Service. Please be sure to read and confirm before ordering.

    Privacy Policy

    We strictly store personal information based on our Privacy Policy.